15 Trends shaping the future of Customer Service

15 Trends shaping the future of Customer Service

76 % of the consumers say that they view customer service as the true test of how much a company values them. As a corollary of which 62 % of the consumers worldwide changed doing business with companies who did not live upto their expectation . Technology is evolving...
Why Facebook Chatbot Sucks .. (Kinda)  !

Why Facebook Chatbot Sucks .. (Kinda) !

  David Marcus announced the Messenger Platform which in his words would be used by businesses to build “deeper interactions with customers “  in a “contextual, convenient and delightful way”. There’s nothing new in the concept of Chat Bots .The concept of chat bot...
6 Proven Strategies for Conversion Optimization

6 Proven Strategies for Conversion Optimization

You have worked so hard to optimize your website on Google and obviously have invested in the process. If you want to double or triple your website’s conversion rate, then you ought to know the six strategies that are proven to boost conversion rates. Below is the...
6 Most Effective Strategies for Growth Hacking

6 Most Effective Strategies for Growth Hacking

The term growth hacking is in itself a proof that marketing techniques for startups and businesses have greatly matured and have been improvised. Marketing at a later stage is not as challenging as getting your name out there for the first time and this is where...
Customer Service and Business Sustainability

Customer Service and Business Sustainability

Surveys and studies done over the past few years have shown that  outstanding customer support services significantly improve business sustainability rates. Transition from transactional economy ( industrial age) to network economy ( internet age ) has made customer...
What is Growth Hacking? 7 Things You Need to Know

What is Growth Hacking? 7 Things You Need to Know

Growth hacking – an inventive and purposeful phrase that has been coined only 5 years ago rapidly gained popularity amongst startup in these past few years. The main objective behind growth hacking is focusing on the vertical growth of the startup even before thinking...