Got Questions

Read our frequently asked questions below or get in touch with a live chat support agent .
How many shifts does your operator work in?
Our Chat agents work in 3 shifts, every agent works 8 hours a day and 40 hours a week.
How works?
1. Sign up: Sign up for a free trial

2. Add Widget Code: Add widget code to your website 

3. Update Knowledgebase: Provide frequently asked questions which can help our agents understand your business.  Our experts will review it periodically and keep on building it up, based on your feedback and questions asked by your customers.

4. Capture leads 24 / 7: That’s it, your business is now online. Ready to capture leads around the clock.

How would chat agents know answers to questions asked by customers?

As a business, you would set-up a knowledge base with We would thoroughly read the knowledge base to get domain knowledge about your business. We would also research your website to learn as much as we can about your business and review it regularly to make sure we are always up-to-date with your latest company news, products and promotions.

How is a live agent better than bot?

A bot cannot think, improvise, empathize or understand your customers. Our live chat agents understand your customers’ queries and questions and answer accordingly.

Do you offer Free Trial?

We offer a free Trial for 14 days. After 14 days, you can confirm whether you want to continue the service.

Is my credit card info secure?
SSL: We guarantee 100% secure ordering for all of our customers. To protect you and your personal account information, We employ SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure commerce transactions.

PCI-CERTIFIED: our payments are processed by stripe which has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1.

SSL & HSTS: Stripe uses HSTS to ensure browsers interact with Stripe only over HTTPS.

Encryption: All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons is able to obtain plaintext card numbers.

What happens if my support requests exceed my package quota?

Your account will continue to work. Extra support incident will be charged in accordance with your plan package subscription, respectively.

Start-Up Plan: $4 per incident

Small Business Plan: $3 per incident

Business Plus Plan: $2 per incident

Premium Plan: $1 per incident

I am not a technical expert. How do I install the chat widget code?

The installation process is as simple as copying and pasting some text lines into your website. In case you still face a problem, our friendly chat support team and in-house web developer will help you install it in a matter of seconds.

Chat widget does not match my website. Can it be customized?

Absolutely! We strongly recommend customizing your chat widget according to your business identity.