by virtism | Oct 12, 2018 | blog
the fastest Customer feedback analysis Customer feedback analysis is the best practice to increase online sales if you are focused on collecting the right feedback. If an organization is facing the competitive environment, it must analyze the customer feedback to...
by virtism | Oct 12, 2018 | blog
Customer Service Automation Automated customer service is a method to provide customer support with the help of an automated system like Artificial Intelligence(AI), chatbot and others. It is an effective way to provide 24/7 support and reduce the cost of human...
by virtism | Oct 11, 2018 | blog
Chat Support Challenges 2018 Chat support is a form of communication between customers and the representatives. In this, both parties should be present at the same time to engage in the conversation. Chat support has many forms- from traditional means to modern ones...
by virtism | Oct 11, 2018 | blog
Customer Service Metrics 2018 Customer service metrics are the key performance factors that give you the clear picture of the contribution your service department is making to the overall progress of the company. Good customer service metrics is like a detailed...
by virtism | Oct 9, 2018 | blog
Customer CONVERSATIONS 2018 Great customer conversations always connect clients and organizations through a strong bond. It’s a meaningful exchange of problems, solutions, suggestions, and feedback in a friendly environment. The basic purpose of customer...
by virtism | Oct 8, 2018 | blog
SUPPORT AUTOMATION 2018 The customer support automation is the most recent addition of the technology in the customer service to automate the tasks. It will not only speed up the process of working but also gives the accuracy to the agents. The evolution of Artificial...
