Live Chat Agents for CLINICS
- Keep your clinic online 24/7
- Instant Appointment booking
- Comprehensive patient support
Why Managed Chat ?
Several Live Chat tools like Zopim, SnapEngage, LiveChatInc etc. are available today. SalesChat provides team of expert & dedicated live chat operators who are available 24/7 to answer customers queries on your website.
Appointment Booking
Our managed chat services take care of appointment booking for your clinic.
Patient Care
Adding managed chat service is first step towards letting the patients know that you care.
Bounce Rate
Interactive engagement with your website visitors improves your bounce rate.
Grow Patient Base
Instant appointment booking and 24/7 support would grow your practice and patient base.
Paid Ad Conversion
Managed chat service boosts your Paid Ads conversion rate. Say no to lost marketing money.
Patient Satisfaction
we greet your customer to leave a lasting impression which improves overall satisfaction.
It’s about Your Business.
Before getting started, our chat agents are fully trained in your business. Our chat tool matches your business branding guidelines. We make sure our messaging goes in line with your internal comms. We thoroughly train our agents to answer queries about your business as if you were answering yourself.
How are Chat Agents trained?
Before we start managing chat, our chat Agents are thoroughly trained on the ins and outs of your business. Chat Agent training is a 3 step process.
1. Business Analysis
2. On-Boarding
3. Review Chat Session
- Business Analysis 50%
- On-Boarding 25%
- Review Chat Session 25%
Business Analysis
Our Business Analysis team develops an initial understanding of your medical practice by looking at your clinics’ website.
On Boarding
Our Business Analysis Team and Chat team work with you to understand your chat objectives. The more material you can provide at this stage, better we will understand your business. Any previous support queries via phone or email come handy.
Review Chat Session
Since nobody else understands your services better than you do. Our chat team performs a Review Chat-session with you before going live on a website.
Objectives:
1. Confirm our understanding of your business.
2. Find any knowledge gaps.
3. Improve our understanding about services you offer.
“It required very little training and the Agents could handle my chat within 24 hours !
I was scared of making any company in charge of my first line of customer interaction. It turned out to be easier than I thought. It required very little training and the Agents could handle our company’s chats within 24 hours Jarrod A. RPC Pty Ltd. Melbourne.
No Obligation Trial
Our Free Trial is absolutely free. We conduct a free Business Analysis and build a knowledge base for your business’ chat scenarios. If for any reason you do not wich to continue. There’s no obligation.
100% Satisfaction Guaranteed
As a paid customer, if you are not satisfied with our service. We will refund all your money. No questions asked.
Ready to get started?
Get in touch, or create an account