Introduction privacy policy contains information about collecting users’ personal data, products and services offered or performed by and the manner of its processing. We respect the right to privacy of our software users and take reasonable steps for the user to be familiar with the manner in which rendered accessible information is processed. Due to the implementation of comprehensive security regulations, personal data provided by our website and mobile application users is of highest security standards. The acceptance of terms and conditions for the use of any services or deciding on using or purchasing any product offered by means accepting Privacy Policy.

Provided data

Collected by personal data and other user’s information is used in order to complete user registration and at the same time to ensure his access to services and products. While registering on our website we request that you provide us with such information as name, surname, company business name, address, website address, e-mail address and credit/payment card information in the event when a user continues to use our services after a 30-day free of charge trial period. Some of the provided user’s information such as your IP address, domain, browser type, operation system type etc. may be automatically acquired when a user visits our websites. When contacting the user may be requested to render accessible analogical data to those provided while registering on our website. Personal data provided in connection with the correspondence between the user and shall be used strictly to reply to inquiries made by the user or to transfer information. We use the information you provide us in order to provide you with customer service, allow you to view your statistics, e-commerce, goals, performance, chat queue, availability, customer satisfaction, chats, chat logs, view the chat operators and visitors to your live chat service.

Geo-Location Data

We do not ask you for, access or track any location based information from your mobile device at any time while downloading or using our services


SalesChat identifies all individual by collecting personal information/data. This applies to all the data received in real time.

Collected Information

It is important for us to remain transparent in any way possible. We, at SalesChat, gives you a personalized experience on the services that we deliver.  Sending you emails for service offerings and security alerts.

a. Collected Information from Clients: Information collected from Clients aren’t just for specified purposes, we use them to comply with legalities in GDPR.

b. Collected Information from your visitors: To give high-quality service, we only use the information given by visitors to basically answer their queries, to maintain chat services and business engagement.

Breach Notification

SalesChat values every bit of information that has been collected or provided. As we solely protect data, we commit notifying the clients within 72hours in any case of a data breach. Rest assured that website and dashboard are HTTPS secured. Transmission of any data is encrypted using secure socket layer technology (SSL).

Third Party Information

SalesChat allows third-party information which will not be used for other purposes. We keep all data securely. We most likely collect name and email addresses but may ask for additional information during set up and for business communication and further discussion.

We allow you to provide us with third party personal data. The information that we may collect is the name and email address in order to allow you to add operators to your account. We will not use this information for any other purpose.

a. The information we ask:
When you enquire regarding our offered services, we ask for website URL, name and email address. And if you decide to try the 7-day free trial service, we’ll ask for additional data which is the phone number to verify log-in credentials.

b. Account Information
Once you fully signed-up, all the data will be secured. As we respect confidentiality, the main purposes of data collection are to ensure safe service, maintain guaranteed high-level performance and improve operation.

c. Payment Information
When you decide to upgrade to our paid plan, we ask you to make a payment via credit card. With recurring payment if granted. We will send an invoice every billing cycle and agreed amount will be deducted accordingly. Credit card information is guaranteed secured as we employ SSL (Secure Sockets Layer) technology which is responsible for securing commerce transactions. Payments are PCI Certified and encrypted.

d. Contact Information
For any communication that we will perform especially business related, we will use the information that we collected from you during the set-up for lead conversion report, chat history session, real-time update, knowledge base creation, support ticket and other urgent matter that needs attention immediately.

Children personal data shall take precautions to ensure the highest security level of all information and all personal data provided by minors using our services and products. We do not knowingly collect personal information from anyone under the age of 13.

Data disclosure

We do not sell your personal data to third parties.’s main purpose of gathering personal data and users’ other information is to upgrade and improve the functionality of its services and products. Owing to the above process we exceed our users’ expectations, we provide a constant development of our products the use of which becomes much easier and more convenient.

Personal data and other information provided by users shall not be disclosed to third parties unless the obligation to disclose the information to third parties results from the currently effective provisions of law, such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, or if it is necessary for the’s security and its rights protection, including the protection against the claims submitted by the third parties. The provided user’s information may be utilized in the event of a breach of terms and conditions for the use of services, misuse of funds, the necessity to take action against all user’s unlawful actions. shall transfer no information or personal data to third parties for marketing purposes. reserves the right to use the provided data for the marketing purposes and other purposes connected with presenting an up-to-date offer of products and services in direct contacts with the user. You may opt-out from our marketing emails at any time by following the unsubscribe instructions located at the bottom of each communication or by emailing us at reserves the right to disclose personal data and other information relating to the user to third parties affiliated with connected with providing services and its current business activity, such as payment processing, providing customer support and sending emails out on our behalf. shall observe due diligence to make sure for the processing of data disclosed to entities affiliated with to be in compliance with our privacy policy and the currently effective law.

Credit/payment card data provided by the user are disclosed solely to professional companies that conduct non-cash transactions and only to the extent necessary to effect the payments. Except for the above situations, shall not disclose any information or personal data provided by users.

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or prominent notice on our Web site of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data.

Using ‘cookies’

The so-called ‘cookies’ may be used while using services or products rendered by These are pieces of information sent by the server, stored on a user’s computer for the purpose of automatic identification of a particular user when using our services. ‘Cookies’ enable us to quickly confirm your identity and owing to them the use of our services becomes much easier and more widely available. ‘Cookies’ are used by solely with the purpose of personalizing a particular user. ‘Cookies’ can be used on condition that they are accepted by a browser and that they shall not be removed from the storage media. Users who removed ‘cookies’ from their storage media or have not accepted them on their browser may not have access to products or services rendered by We do not link the information we store in cookies to any personal data you submit while on our site.

The use of third-party cookies is not covered by our privacy policy. We do not have an access or control over these cookies.

Clear Gifs (Web Beacons/Web Bugs)

Our third party tracking utility partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personal data.


From time-to-time, we may provide you with the opportunity to participate in a survey within our application. If you participate, we will require your name and email address. Participation in these surveys is completely voluntary and you, therefore, have a choice whether or not to disclose this information.


We allow you the option to integrate your live chat with 3rd party add-ons. Please be aware that is not responsible for any information that may be collected through these third-party add-ons.

Data protection applies technical safety measures of the highest standards to protect the provided data against loss, destruction, misuse, unauthorized access or disclosure. The used measures and technology ensure complete safety of the data provided by the user. The data is available solely to the user or to a person indicated by him provided authorized access has been granted to that person.

The security of your personal data is important to us. We follow generally accepted industry standards to protect the personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. takes all necessary steps to update and modernize data protection system. No data transmission via the Internet, however, can guarantee 100% safety.

When you enter sensitive information (such as credit card number) on our Web site or within our mobile application, we encrypt the transmission of that information using secure socket layer technology (SSL).

Privacy policy modification

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Commercial transactions reserves the right to use its privacy policy, user’s account and provided data and information for the benefit of an entity that has become either a dependent entity, an associated entity, or has come into being as a result of merger or transformation of

Social Media (Features) and Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.


In order to post comments on our blog, you must sign into Disqus, as we use the Disqus social plugin to allow users to leave comments on our blogs. No personal information is tied to your posts.

You may subscribe to our blog by providing your email address. We will only use this to send you an email notification when new blogs have been posted and when users comment on a blog that you previously have commented. We will not use this information for any other purpose.


We post customer testimonials on our Web site which may contain personal data. We use the Twitter social plugin to display our customers’ comments on our website. In any other scenario, we do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial.


SalesChat provides a duplicate of information provided by every client in an electronic form not just for transparency purposes but the right of access to their personal data. Their right to know if when, how, why their information is processed, what purpose of it and to whom it will be shared.

If your personal data changes, or if you no longer desire our service, you may correct, update, delete inaccuracies or request deactivation of your account by making the change within the “edit my profile” section of the site or by emailing us at We will respond to your access request within 30 days.

To request removal of your personal data from our testimonials or customer support forum, please contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Link to Other Sites

This Website contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy policies of each and every Web site that collects personal data. This privacy policy applies only to information collected by this Website.