Review Chat Scope
1. Product Inquiry
These are the questions and concerns about the products either after ordering, before ordering, while using them. It includes ingredients and dosage directions.
4. Shipments and Orders
Inquiries about tracking an order, the timeframe of shipments or delivery, how soon an order is processed and where to purchase the items.
2. Benefits & Results
The customers may ask about product results. A generic form of this question is can this supplement do X for my child ?
5. Returns and Exchange
This is how returns and exchange are processed. Proper rebuttal and explanation as to what the clients may ask and reasons. And this part can be considered as retention.
3. Benefits and Guarantee
These are the customer’s concerns and inquiries regarding the advantages and benefits of having the product. They may also require a guarantee of purchasing referring to returns when unsatisfied.