Managed Customer Support
Live Chat team – trained on your business
Real Time resolution of support tickets
100% Satisfaction Guaranteed
How it Works ?
Several Live Chat tools like Zopim, SnapEngage, LiveChatInc etc. are available today. SalesChat provides team of expert & dedicated live chat operators who are available 24/7 to answer customers queries on your website.
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It’s about Your Business.
Before getting started, our chat team is fully trained in your business. Our chat tool matches your business branding guidelines. We make sure our messaging goes in line with your internal comms. We thoroughly train our agents to answer support queries about your business as if you were answering yourself.
How are Chat Agents trained?
Before we start managing chat, our chat Agents are thoroughly trained on the ins and outs of your business. Chat Agent training is a 3 step process.
1. Business Analysis
3. Review Chat Session
- Business Analysis 50%
- On-Boarding 25%
- Review Chat Session 25%
Our Business Analysis team develops an initial understanding of your business’ support requirements by looking at your website and analyzing your existing helpdesk or existing support queries.